Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help readers turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen does this by providing simple but powerful techniques readers can use to really get through to people. You’ll learn how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. With this groundbreaking book, readers will be able to master the fine but critical art of effective communication.

lgli/L:\bib\Mark Goulston M.D_\Just Listen_ Discover the Secret to Gett (27492)\Just Listen_ Discover the Secret to Gett - Mark Goulston M.D_.pdf

Just listen: discover the secret to getting through to absolutely everyone

by Mark Goulston; foreword by Keith Ferrazzi

American Management Association

Presidents Association

HarperCollins Christian Publishing (AMACOM titles), New York, 2010

United States, United States of America

New York, New York State, 2010

New York, 2009, ©2010

1, PS, 2009

lg_fict_id_428769

Includes index.

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to: • Make a powerful and positive first impression • Listen effectively • Make even a total stranger—a potential client, perhaps—feel “felt” • Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset • Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to:Make a powerful and positive first impressionListen effectivelyMake even a total stranger-a potential client, perhaps-feel "felt"Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindsetAchieve buy-in, the linchpin of all persuasion, negotiation, sales, and moreGetting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

Offers listening tools and techniques to make employees, bosses, and clients more willing to agree with proposals.

Mark Goulston ; Foreword By Keith Ferrazzi. Includes Index.

2011-11-04